Cancellation and refund policy

Effective 3 November 2026

Free trial

Your 14-day free trial needs no card, and you're never charged automatically when it ends. Nothing to cancel.

How billing works

• Paid plans are billed monthly in advance, on the same date each month, and renew automatically until you cancel.
• You'll receive a receipt from Stripe for every payment. Past invoices are under Settings → Billing → Manage billing and invoices.

Cancelling

• Cancel any time in Settings → Billing → Manage billing and invoices. There's no notice period and no cancellation fee.
• You keep full access until the end of the month you've already paid for. You won't be charged again.
• Changed your mind? Choose "Don't cancel" in the same place before the period ends.
• After your plan ends, you can still sign in to view, export and delete your data. Importing and sending reminders stop until you choose a plan again.

Refunds

• Because you keep access until the end of the paid month, we don't refund partial months or unused time.
• Deleting your workspace cancels your subscription immediately, and the rest of that month isn't refunded. If you only want to stop paying, cancel instead and delete your workspace later.
• If we've charged you by mistake, charged you twice, or Orrivelo was unavailable for a significant part of your billing period because of a problem on our side, we'll put it right with a refund or credit. Email orrivelo@outlook.com within 30 days.

Changing plan

You can upgrade or downgrade in the billing portal. Any price difference for the current month is calculated by Stripe and shown to you before you confirm.

This policy doesn't affect any rights you have under law.